Refund policy

Last Updated: June 2026

Welcome to Mysajghor.com. We value your trust and strive to provide high-quality jewelry and watches. This Return & Refund Policy outlines the terms and conditions governing returns, refunds, exchanges, and cancellations for products purchased through Mysajghor.com. By placing an order on our website, you agree to the terms stated in this policy.

1. Introduction

At Mysajghor.com, customer satisfaction is our priority. We understand that there may be occasions when you need to return a product. This policy has been created to ensure a transparent and fair process for all customers.

Please read this policy carefully before making a purchase. If you have any questions regarding returns or refunds, please contact our customer support team.

Business Information

Website Name: Mysajghor.com
Category: Jewelry and Watches
Email: Mysajghor@gmail.com
Phone: 9800452967
Address: Amlasuli, Paschim Medinipur, West Bengal, India – 721157

2. Eligibility for Returns

Customers may request a return under the following circumstances:

  • The product received is damaged during transit.

  • The product received is defective or not functioning properly.

  • The wrong item was delivered.

  • The item received significantly differs from the product description on our website.

To qualify for a return, the product must:

  • Be returned within the specified return period.

  • Be unused and unworn.

  • Include all original tags, packaging, certificates, manuals, and accessories.

  • Be in the same condition in which it was delivered.

Products returned without original packaging or showing signs of use may not be eligible for a refund.

3. Return Request Timeline

Customers must submit a return request within 7 days of receiving the order.

Requests submitted after the return window may not be accepted.

To initiate a return, contact us via:

Email: Mysajghor@gmail.com
Phone: 9800452967

Please provide:

  • Order Number

  • Customer Name

  • Contact Information

  • Reason for Return

  • Photographs or videos of the product (if damaged or defective)

4. Non-Returnable Items

Certain items cannot be returned due to hygiene, customization, or product-specific considerations.

The following products are generally non-returnable:

  • Customized jewelry

  • Personalized engraved products

  • Special-order items

  • Clearance sale products

  • Gift cards

  • Products damaged due to misuse or improper handling by the customer

Mysajghor.com reserves the right to determine whether a product qualifies as a non-returnable item.

5. Damaged or Defective Products

If your product arrives damaged, broken, or defective, you must notify us within 48 hours of delivery.

Please send:

  • Clear photographs of the product

  • Images of the packaging

  • A brief explanation of the issue

After verification, we may offer:

  • Replacement of the item

  • Store credit

  • Full refund

Failure to report damage within the specified period may affect eligibility for a refund or replacement.

6. Incorrect Product Received

If you receive an incorrect item, please contact our support team immediately.

Once the issue is verified:

  • We will arrange for the return pickup where available.

  • A replacement item will be dispatched.

  • If a replacement is unavailable, a refund may be issued.

Customers should not use or alter the incorrect product before returning it.

7. Return Shipping

Depending on the reason for the return, return shipping costs may vary.

If the Return Is Due To:

Our Error

  • Wrong product shipped

  • Damaged product

  • Defective product

In these cases, Mysajghor.com may bear the return shipping costs.

Customer Preference

  • Product no longer needed

  • Ordered by mistake

  • Change of mind

In these cases, the customer may be responsible for return shipping charges.

We recommend using a trackable shipping method for all returns.

8. Inspection Process

After receiving the returned item, our quality control team will inspect the product.

The inspection process may include:

  • Verification of product condition

  • Packaging assessment

  • Authenticity checks

  • Review of reported defects

This process generally takes 3–7 business days after the product is received.

Refunds or replacements will be processed only after successful inspection and approval.

9. Refund Policy

Once your return is approved, refunds will be initiated through the original payment method whenever possible.

Refund eligibility depends on:

  • Compliance with return conditions

  • Product inspection results

  • Verification of order details

Approved refunds are generally processed within 7–15 business days.

Actual credit timelines may vary depending on your bank, payment provider, or card issuer.

10. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds may be processed through bank transfer, UPI, or another approved payment method.

  • Customers may be required to provide accurate banking details.

  • Mysajghor.com is not responsible for delays caused by incorrect account information.

11. Exchange Policy

Where available, customers may request an exchange instead of a refund.

Exchange requests are subject to:

  • Product availability

  • Stock status

  • Successful return inspection

If the requested replacement item is unavailable, we may offer:

  • Alternative products

  • Store credit

  • Refund

Exchange shipping timelines may vary based on location and inventory availability.

12. Cancellation Policy

Customers may request order cancellation before shipment.

Orders that have already been shipped may not be eligible for cancellation and must follow the standard return process.

Mysajghor.com reserves the right to cancel orders under circumstances including:

  • Product unavailability

  • Pricing errors

  • Fraud prevention concerns

  • Payment verification issues

In such cases, eligible customers will receive a full refund.

13. Refund Exclusions

Refunds may be denied under the following circumstances:

  • Product has been used or worn.

  • Product is returned without original packaging.

  • Missing tags, certificates, or accessories.

  • Physical damage caused by customer misuse.

  • Return request submitted after the permitted period.

  • Evidence of tampering or modification.

Our decision regarding refund eligibility shall be final after inspection.

14. Jewelry Care and Return Considerations

Jewelry and watches are delicate products requiring proper handling.

Returns may not be accepted for products showing:

  • Scratches caused after delivery

  • Water damage

  • Chemical exposure

  • Improper storage

  • Unauthorized repairs

Customers are encouraged to inspect products immediately upon delivery and report any concerns promptly.

15. Lost or Missing Packages

If your order is marked as delivered but has not been received, please contact us as soon as possible.

We may investigate by:

  • Reviewing shipping records

  • Contacting the logistics provider

  • Verifying delivery confirmation

Resolution times may vary depending on the courier partner's investigation process.

16. Fraud Prevention

To protect customers and maintain secure transactions, Mysajghor.com reserves the right to:

  • Request additional information

  • Verify customer identity

  • Reject suspicious return claims

  • Refuse returns that violate this policy

Fraudulent activities may result in account restrictions and legal action where applicable.

17. Policy Updates

Mysajghor.com may update this Return & Refund Policy from time to time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to stay informed of updates.

18. Contact Information

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Mysajghor.com
Email: Mysajghor@gmail.com
Phone: 9800452967
Address: Amlasuli, Paschim Medinipur, West Bengal, India – 721157

By purchasing from Mysajghor.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. We appreciate your trust and look forward to serving you with quality jewelry and watches.