Shipping policy

Last Updated: June 2026

Welcome to Mysajghor.com. We are committed to providing a smooth, reliable, and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website.

By placing an order on Mysajghor.com, you agree to the terms outlined in this Shipping Policy.

1. Company Information

Business Name: Mysajghor.com
Business Category: Jewelry and Watches
Email: Mysajghor@gmail.com
Phone: 9800452967
Business Address:
Amlasuli, Paschim Medinipur,
West Bengal – 721157, India

2. Shipping Coverage

Mysajghor.com currently ships products across most locations within India. We work with reputable courier and logistics partners to ensure safe and timely delivery of your orders.

While we strive to deliver to all serviceable pin codes across India, certain remote or restricted locations may not be eligible for delivery. If your location falls into a non-serviceable area, our customer support team will contact you regarding alternative arrangements or order cancellation.

At this time, we do not offer international shipping unless specifically stated on our website.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation and successful verification.

Processing includes:

  • Order verification

  • Product quality inspection

  • Packaging

  • Dispatch preparation

Orders placed on weekends, public holidays, or during promotional events may require additional processing time.

Customers will receive a confirmation email or notification once their order has been successfully placed and another notification once the order has been dispatched.

4. Estimated Delivery Time

Delivery timelines may vary depending on the customer's location and courier service availability.

Standard Delivery Estimates

  • Metro Cities: 3–7 Business Days

  • Tier 2 and Tier 3 Cities: 4–10 Business Days

  • Rural and Remote Areas: 5–14 Business Days

These delivery estimates are approximate and should not be considered guaranteed delivery commitments.

Delivery times may be extended due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • High order volumes

  • Courier partner delays

Mysajghor.com shall not be held liable for delays caused by circumstances beyond our reasonable control.

5. Shipping Charges

Shipping charges are displayed during checkout before payment is completed.

We may offer:

  • Free Shipping on selected products

  • Free Shipping above a specified order value

  • Promotional shipping discounts during special campaigns

Shipping charges may vary based on:

  • Product weight

  • Package dimensions

  • Delivery location

  • Courier service availability

Any applicable shipping fee will be clearly displayed before order confirmation.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information through email, SMS, or WhatsApp (where applicable).

Customers can use the provided tracking number to monitor shipment status through the courier partner's tracking portal.

Tracking updates may take 24–48 hours to appear after dispatch.

If you experience difficulties tracking your order, please contact us at:

Email: Mysajghor@gmail.com
Phone: 9800452967

7. Packaging Standards

We take special care when packaging jewelry and watch products.

Every order is packed securely to:

  • Protect products from damage

  • Prevent moisture exposure

  • Ensure safe transit

  • Maintain product quality

Fragile and premium items may receive additional protective packaging for enhanced safety during transportation.

8. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a shipment.

If delivery cannot be completed due to:

  • Incorrect address

  • Unreachable customer

  • Refusal to accept delivery

  • Incomplete contact information

the package may be returned to our facility.

In such cases, additional shipping charges may apply for re-dispatching the order.

Customers are responsible for providing accurate shipping information during checkout.

9. Address Accuracy

Customers must ensure that all shipping details are correct at the time of placing an order.

Required information includes:

  • Full Name

  • Complete Address

  • Landmark (if applicable)

  • City

  • State

  • Pin Code

  • Mobile Number

Mysajghor.com will not be responsible for delays, failed deliveries, or losses resulting from incorrect information provided by the customer.

If an address correction is needed, please contact us immediately after placing the order.

10. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and locations.

Important COD conditions include:

  • COD availability depends on courier service coverage.

  • Additional verification may be required.

  • Orders may be cancelled if verification is unsuccessful.

  • Customers should keep the exact payment amount ready during delivery.

Mysajghor.com reserves the right to disable COD for specific products, locations, or customer accounts at its sole discretion.

11. Delivery Confirmation

A shipment will be considered delivered when:

  • The package is received at the delivery address.

  • The courier obtains a delivery confirmation.

  • The package is accepted by the customer or an authorized recipient.

Once delivery has been marked as completed by the courier partner, Mysajghor.com cannot be held responsible for theft, loss, or damage occurring afterward.

Customers should inspect packages immediately upon receipt.

12. Damaged Packages

If you receive a package that appears visibly damaged:

  1. Take photographs before opening.

  2. Record an unboxing video whenever possible.

  3. Contact our support team within 48 hours of delivery.

Failure to report shipping damage within the specified timeframe may affect eligibility for claims or resolution.

All claims are subject to verification and review.

13. Lost Shipments

In rare circumstances where a shipment is lost during transit:

  • We will coordinate with the courier company.

  • An investigation may be initiated.

  • Resolution timelines depend on courier procedures.

If the courier confirms the package as lost, we may offer:

  • Replacement shipment (subject to stock availability)

  • Refund as per our refund policy

The final decision will be based on investigation findings.

14. Delayed Deliveries

Although we strive to ensure timely deliveries, delays may occasionally occur.

Possible reasons include:

  • Weather disruptions

  • Logistics issues

  • Festival season congestion

  • Transportation strikes

  • Regulatory restrictions

Mysajghor.com does not guarantee delivery dates and shall not be liable for any indirect losses resulting from delivery delays.

15. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • The shipment may be returned to us.

  • Future COD privileges may be restricted.

  • Additional shipping fees may apply for re-shipment.

Repeated refusal of deliveries may result in account restrictions.

16. Multiple Product Orders

Orders containing multiple products may:

  • Be shipped together, or

  • Be shipped separately based on inventory availability and warehouse operations.

Customers will receive tracking information for each shipment where applicable.

Separate shipments do not incur additional charges unless otherwise specified.

17. Force Majeure

Mysajghor.com shall not be held responsible for delays or inability to fulfill shipping obligations caused by events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemics

  • Government actions

  • Transportation disruptions

  • Labor disputes

  • Internet or communication failures

In such situations, delivery schedules may be adjusted accordingly.

18. Policy Updates

Mysajghor.com reserves the right to modify this Shipping Policy at any time without prior notice.

Updated versions will be posted on our website with the revised effective date.

Customers are encouraged to review this policy periodically to remain informed about current shipping practices.

19. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Mysajghor.com
Email: Mysajghor@gmail.com
Phone: 9800452967
Address: Amlasuli, Paschim Medinipur, West Bengal – 721157, India

We appreciate your trust in Mysajghor.com and look forward to serving you with quality jewelry and watches delivered safely to your doorstep.